Client Resources

One mobile-friendly resource for rights, responsibilities, safety procedures, wellness guidance, recovery support, grievance options, feedback pathways, and contact information.

Client Rights Health & Safety Education

Client Rights & Responsibilities

What you can expect from us, and what we ask of you.

What to Expect

1

We help the whole person, so we may invite your family into family sessions.

2

Sessions are scheduled regularly; frequency depends on the nature and seriousness of the issues.

3

Services typically last 1–6 months, depending on your and your family’s motivation and progress.

4

Our office may call for a brief satisfaction survey — your feedback matters.

5

Within the first month, you and your family build a service plan with goals and strategies.

6

Some funders require a licensed staff assessment within the first month.

7

Progress is reviewed every three months and documented on a form you (and a parent, if under 18) sign.

8

By the end, you should feel better and have met your goals; family (and teacher, for school services) learn ways to support you.

9

At the final session, staff prepare aftercare and ask you to evaluate services and complete a survey.

10

Several months after services end, we may follow up to make sure you’re still doing well.

Your Rights

1

Respect.

All Heale staff treat you and your family with respect.

2

Anti-Discrimination.

Your religious and cultural beliefs are respected. You won’t be treated differently by age, disability, race, sex, or ethnic group.

3

Freedom of Choice.

Change staff, refuse referrals, or stop services anytime without penalty.

4

Confidentiality & Privacy.

You decide when and with whom to share private information. Nothing is shared without your permission (or a parent’s, if under 18). Exceptions: suspected abuse, neglect, or exploitation; belief a life is in danger; or a judge’s order.

5

Access to Records.

Review and obtain copies of your chart in a timely manner. We may ask to be present to explain content; some records may carry a cost.

7

Grievances.

Filing a complaint won’t terminate or affect your services.

a. If staff are unable to resolve, contact Heale's VP of Operations Chris Clardy (responds within 2 business days).

b.

The Chief Administrrative Officer (CAO) responds within 2 business days; resolution within 1 week.

You may also contact the DMH Office of Consumer Support (OCS) at 1-877-210-8513.

8

Freedom from Restraint & Seclusion.

You will not be secluded, restrained, or subjected to corporal punishment. Our staff are not permitted to physically restrain you or anyone else.

9

Communication Access & Accommodations.

Free interpreter services, materials in your preferred language, and accessible formats are available on request, along with reasonable accommodations for disabilities.

10

Informed Consent & Treatment Planning.

You’ll receive clear information about your services, expected benefits and risks, and any fees, and you have the right to help build and review your treatment plan.

Your Responsibilities

1

Attendance.

Keep your appointments; call ahead to reschedule. A no-show fee may apply.

2

Participation.

Take part and follow through with agreed strategies. Family sessions are required for school-based services.

3

Notification.

Tell staff of any address or phone changes.

4

Payment.

You’re responsible for services, co-pays, or deductibles not covered by insurance.

Our Rights & Responsibilities

1

Staff conduct themselves professionally — trustworthy, considerate, polite, and discreet.

2

We provide consistent, high-quality services, notify you if running late, and give advance notice of any cancellation.

3

We keep accurate written records of the services we provide.

4

We may end services if responsibilities aren’t met or maximum benefit is reached; if you still need help, we’ll refer you to another agency.

Digital Suggestion Box

Scan the code or visit the link to share anonymous feedback, ideas, or concerns anytime.

suggestion.healecounseling.com

Heale Counseling is certified by the Mississippi Department of Mental Health. This notice is available in alternative formats and languages upon request.