Privacy Statement - Website & Mobile Application 

Last Updated: May 27, 2025

Thank you for visiting HealeCounseling.com and our related mobile or online services (collectively, the “Online Platforms”). Protecting your privacy is important to Heale Counseling, LLC (“Heale,” “we,” “us,” or “our”). This Privacy Statement explains what information we collect, how we use it, the choices you have, and other important information about your privacy when you interact with our Online Platforms.

If you have questions about this Privacy Statement or our privacy practices, please contact us using the information in § 15 below.

1. Scope & Application

This Privacy Statement applies to information collected through any Online Platforms that display or link to it, and to information we receive from approved partners or other third parties. It does not apply to:

• Information collected offline or through services that do not link to this Privacy Statement;

• Third‑party websites or services that we do not control;

• Information constituting “Protected Health Information” (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Our use and disclosure of PHI is covered by our separate Notice of Privacy Practices.

2. Children’s Privacy

Not Designed for Minors. The Online Platforms are intended for adults. We do not knowingly solicit or collect personal information from children under 13, nor do we deliberately market to minors. If we learn that we have received information from a child under 13, we will delete it as required by the Children’s Online Privacy Protection Act (COPPA).

3. Information We Collect & How We Use It

We collect and combine information you provide to us with information gathered automatically when you interact with the Online Platforms.

3.1 Information You Provide Directly

When you create an account, fill out a form, request an appointment, sign up for newsletters, respond to surveys, or otherwise communicate with us, we may collect:

• Contact details (e.g., name, email, phone, postal address);

• Demographic data you choose to provide;

• Health‑related details you enter (not rising to PHI unless you become a patient);

• Payment or insurance information when you pay bills online;

• User‑generated content (feedback, survey responses, or uploaded documents).

We use this information to:

1. Provide requested services and manage your account;

2. Communicate with you about appointments, services, or updates;

3. Improve the Online Platforms and develop new features;

4. Respond to inquiries or job applications;

5. Fulfil any purpose disclosed at the time of collection or with your consent.

3.2 Information Collected Automatically

When you access the Online Platforms, we automatically collect certain data, which may include:

• Device and browser identifiers (IP address, user‑agent, operating system);

• Usage data (pages viewed, links clicked, time spent, referring/exit pages);

• Geolocation inferred from your IP address;

• Cookies, web beacons, and similar technologies that recognize your device and remember your preferences.

We use this data to operate, secure, and improve our Online Platforms, personalize content, and understand user engagement.

3.3 Information from Third‑Party Tools & Social Media

We use analytics and marketing tools (e.g., Google Analytics) that may collect information about your interactions with the Online Platforms to help us measure performance and deliver interest‑based content. These third parties may set their own cookies subject to their privacy policies.

When you interact with Heale content on social‑media platforms, we may receive profile information authorized by you or the platform (e.g., name, email, friends list), governed by this Privacy Statement and the platform’s terms.

3.4 Mobile Communication

Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Additionally, we will not share your information with third parties nor send you text messages or emails unless you have explicitly opted in for such communications.

4. Your Choices & Controls

You can manage cookies and similar technologies by:

• Adjusting browser settings to block or delete cookies;

• Using browser plug‑ins or privacy settings to limit tracking;

• For mobile apps, following your device’s instructions to limit ad tracking.

Blocking cookies may impair certain features of the Online Platforms. Opt‑outs are device‑ and browser‑specific.

5. Sharing of Information

We do not sell or rent your personal information. We share it only as described below:

We may share information with affiliates, which are entities under common ownership with Heale Counseling. These affiliates are bound by this Privacy Statement and are required to use the information only for authorized purposes.

We also work with service providers who help us operate the Online Platforms or provide related services. This includes companies involved in hosting, payment processing, appointment reminders, and analytics. These service providers are contractually obligated to protect your data and use it solely on our behalf.

For legal and compliance purposes, we may disclose information to regulatory bodies, law enforcement authorities, or courts if required to do so by law. In such cases, we disclose only the information that is necessary to comply with the legal requirement.

In the event of a business transfer, such as a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity. The new entity would be bound to honor the commitments in this Privacy Statement.

Lastly, we may use and share aggregated or de-identified data—such as statistical summaries of site usage—that do not identify individual users. This information helps us understand overall trends and improve our services.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no Internet transmission or storage system is fully secure. Email is not encrypted; avoid sending sensitive data via email.Protect your credentials and notify us immediately of suspected unauthorized use.

7. Third‑Party Links

Our Online Platforms may link to third‑party websites we do not control. We are not responsible for their content or privacy practices. A link does not imply endorsement. We encourage you to review the privacy policies of any third‑party sites you visit.

8. “Do Not Track” Signals

Because there is no industry standard for recognizing Do Not Track browser signals, the Online Platforms currently do not respond to them.

9. State & International Privacy Rights

• California: California residents may request, once per year, a list of third parties to whom we have disclosed personal information for direct marketing in the prior calendar year. To make a request, email privacy@healecounseling.com with the subject “California Disclosure Information.”

• EU/EEA & UK: If you are located in the European Economic Area or United Kingdom, you may have rights to access, correct, delete, or restrict processing of your information, lodge a complaint with a supervisory authority, or object to certain processing. To exercise these rights, contact us as described in § 15.

10. International Data Transfers

Heale is based in the United States. By using the Online Platforms, you understand that your information may be transferred to, stored, and processed in the United States, where data‑protection laws may be less stringent than those in your jurisdiction.

11. Retention

We retain information for as long as necessary to fulfil the purposes described in this Privacy Statement, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Changes to This Privacy Statement

We may update this Privacy Statement periodically. We will post the revised version with a new “Last Updated” date. Material changes will become effective 30 days after posting unless otherwise noted. Your continued use of the Online Platforms after the effective date constitutes acceptance of the revised Privacy Statement.

13. Acceptance of This Privacy Statement

By accessing or using the Online Platforms, you acknowledge that you have read, understood, and agree to be bound by this Privacy Statement and our Terms & Conditions. If you do not agree, please discontinue use of the Online Platforms.

14. Reservation of Rights

We reserve the right to use information collected in accordance with this Privacy Statement as it may be amended from time to time, consistent with Applicable Law.

15. Contact Us

Heale Counseling, LLC
Attn: Privacy & Compliance Officer
Phone: (662) 205‑0098
Email: privacy@healecounseling.com
Address: PO Box 68, Tupelo, MS 38802